2014 Customer Perspective
This section contains charts of annual customer satisfaction surveys completed by a sampling of faculty and staff in academic and administrative departments for evaluating the services of Business Affairs (BA) units. It also contains satisfaction survey results completed by all students for evaluating the services provided by BA units. Evaluators in both surveys are requested to answer questions on these units with which they had interaction in the previous twelve months. "Percent Evaluating" shows the percent of respondents evaluating each of the units. "N =" indicates the number of surveys completed and returned. "Top/Bottom 2-Box Ratio" is the number of persons scoring 4 or 5 satisfaction levels (Very and Extremely Satisfied) divided by the number of persons scoring 1 or 2 satisfaction levels (Not at All and Not Very Satisfied).
Questions can be directed to Angela Song at extension x21815.
[ACT - Administrative Computing and Telecommunications, BFS - Business and Financial Services, HDH - Housing, Dining, and Hospitality, HR - Human Resources]
2014 Business Affairs Faculty and Staff Customer Satisfaction Survey Award Winners
#1 in Customer Service
- Faculty & Staff Assistance Program, HR
Most Improved Customer Service
- Identity Management Security Services, ACT
Outstanding Customer Service
- Central Cashier, BFS
- Moving Services, BFS
- Temporary Employment Service, HR
- Telecommunications/Networking, ACT
- Receiving & Distribution, BFS
- Shipping, BFS
- Payroll, BFS
- Help Desk, ACT
- Staff Employment & Community Outreach, HR
Faculty and Staff Customer Satisfaction Survey Results
- Academic Applications, ACT
- Business Contracts, BFS
- Catering, HDH
- Central Cashier, BFS
- Classification/Compensation, HR
- Data Warehouse, ACT
- Dining Services, HDH
- Disbursements, BFS
- Email / Postmaster / Active Directory, ACT
- Employee Relations, HR
- Equal Opportunity/Staff Affirmative Action, HR
- Equipment Management, BFS
- Faculty & Staff Assistance Program, HR
- Financial Applications, ACT
- General Accounting, BFS
- Help Desk, ACT
- ID Management, ACT
- Labor Relations, HR
- Mail Services, BFS
- Marketplace, BFS
- Moving Services, BFS
- Network Security, ACT
- Office of Post Award Financial Services (OPAFS), BFS
- Payroll, BFS
- Procurement, BFS
- Receiving & Distribution, BFS
- Research and External Affairs, ACT
- Shipping, BFS
- Staff Education & Development, HR
- Staff Employment, HR
- Student Business Services (SBS), BFS
- Surplus Sales, BFS
- Telecommunications / Networking, ACT
- Temporary Employment Services, HR
- Travel & Entertainment, BFS
- Web Services, ACT
Student Satisfaction Survey Results